Pay using NuPay

You can pay for Canva subscriptions and one-time purchases using NuPay if you're a Nubank customer in Brazil. You can pay from your Nubank account balance or credit card, and you don't need to enter credit card details. Canva saves your NuPay details for future renewals automatically.

How NuPay works: You start your purchase on Canva, but you must finish it in your Nubank app.

You're all set. Once you approve the payment in your Nubank app, your purchase is confirmed and you can start using Canva right away.

For how NuPay works on Nubank's side, including instalments, fees, and extra credit limits, see Nubank's NuPay page.

• Subscriptions paid with NuPay renew automatically until cancelled, and you don't need to enter your Nubank PIN again.
• To see your Canva recurring charge on Nubank's side, use Nubank's subscription manager.
• You can view your Canva recurring charge in Nubank's subscription manager. To cancel your subscription, you'll need to do it in Canva. Learn how to cancel your subscription.

Approve your first payment with your 4-digit Nubank PIN, and your subscription renews automatically until you cancel. Each renewal is charged to the account balance or credit card you chose, with no PIN needed.

Your phone may have blocked the alert. See where to find the notification.

Your payment authorisation expired before it was approved. Go back to Canva, start checkout again, and open your Nubank app right away to approve the payment.

NuPay often offers an extra credit limit that doesn't use up your main limit. Check whether the option appears when you approve the payment. You can also pay from your account balance instead.

NuPay doesn't use your card number for payments. Instead, NuPay generates a unique account number for each payment, so the number you see can change each time. This is expected and doesn't mean your account was compromised.

Once Canva approves your refund, it goes back to the Nubank account balance or credit card you used to pay with NuPay. Refunds usually arrive within 30 business days.

If you still don't see your refund:

• Check the notifications and statement in your Nubank app.
• If we can't refund your NuPay account, Ebanx, our payment partner, will email you a form to add your bank details. They'll then send your refund by bank transfer.
• If you still can't find it, contact Canva Support and include the date you requested the refund.

To learn more about refund timeframes, see Refunds for Canva subscriptions.